Privacy Policy TopX Casino – Malaysia Player Data Protection

Topx casino values the privacy of every player who uses our platform. This Privacy Policy clearly and transparently explains how we collect, store, use, and protect your personal information when you use the topx casino website and services.

This document applies to all users of the topx casino platform, including visitors who browse our website, registered players, and anyone who interacts with any part of our services. By using our platform, you agree to the practices described in this Privacy Policy.

Topx casino only collects information necessary to provide safe, efficient services that comply with legal requirements. Below is an overview of the types of data we collect:

Information You Provide Directly

• Identity information: Full name, date of birth, identity card number or passport number.
• Contact information: Email address, phone number, and residential address.
• Financial information: Details of the payment methods you use for deposits and withdrawals.
• Verification documents: Copies of KYC documents submitted for identity verification purposes.
• Communications: Records of your conversations with our customer support team.

Automatically Collected Information

• Usage data: Game records, betting history, play time, and account activity.
• Technical data: IP address, browser type, operating system, and device used.
• Navigation data: Pages visited, time spent, and how you interact with our platform.
• Cookie data: Information collected through cookies and similar tracking technologies.

Topx casino uses your personal data only for legitimate purposes directly related to the provision of our services. The following are the primary purposes for data use:

• Account management: To create, verify, and securely manage your player account.
• Transaction processing: To process deposits, withdrawals, and all other financial transactions accurately and promptly.
• Identity verification (KYC): To comply with legal requirements related to identity verification and anti-money laundering.
• Customer support: To provide effective assistance when you contact our support team.
• Platform security: To detect and prevent fraud, account abuse, and suspicious activity.
• Service improvements: To analyse usage patterns and improve the overall player experience.
• Marketing communications: To send information about promotions and offers — only to players who have given their consent.
• Legal compliance: To fulfil applicable legal obligations, including reporting to authorities when required.

Topx casino does not sell, rent, or disclose your personal information to any third party for their own marketing purposes. However, there are limited situations where we need to share your data:

Third-Party Service Providers

We work with carefully selected companies to support our platform operations, including payment solution providers, licensed game providers, and cloud service providers. All third parties are contractually bound to protect your data and may not use it for any other purpose.

Legal Requirements

We may be required to disclose information when mandated by law or court order, including to law enforcement agencies or relevant authorities. In such cases, we will comply with legal requirements while making every effort to protect your privacy rights.

Your data security is our absolute priority. topx casino implements multiple layers of technical and organisational protection to keep your information safe at all times:

• 256-bit SSL encryption: All communications between you and our platform are encrypted using the latest SSL/TLS protocols.
• Encrypted data storage: Sensitive data stored on our servers is also encrypted using industry standards.
• Strict access controls: Only staff who require access to perform their duties are permitted to view players' personal data.
• 24/7 monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) for an additional layer of account security.
• Regular security audits: We conduct regular security audits and penetration testing to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no digital system can be guaranteed 100% secure against all cyber threats. We encourage you to play your part by keeping your password safe and not sharing your login credentials with anyone.

Topx casino uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login security and session management. These cookies cannot be disabled.
• Performance cookies: To help us understand how players interact with the platform so we can improve the user experience.
• Functional cookies: To save your preferences such as language and display settings so you do not need to reconfigure them each time.
• Analytics cookies: To collect general statistical data on platform usage that helps us make improvement decisions.

You can manage your cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and your experience on our platform.

As a topx casino platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating these rights:

Topx casino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a defined period following account closure.
• Financial transaction records: Retained for a minimum of seven (7) years to comply with financial and tax regulatory requirements.
• KYC documents: Retained for the period required by applicable anti-money laundering laws.
• Support communication logs: Retained for three (3) years for reference and service improvement purposes.
• Anonymous analytics data: May be retained for a longer period in a form that cannot identify individuals.

Once the relevant retention period has expired, your data will be securely deleted or anonymised in a way that can no longer be associated with you.

Topx casino services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that personal data belonging to underage minors has been collected without our knowledge, we will take immediate action to delete the information and close the associated account.

Topx casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or added platform features. When we make material changes:

• The "Updated" date at the top of this page will be changed to reflect the date of the most recent amendment.
• Email notifications will be sent to all registered players for significant changes.
• In-platform notifications will inform you of changes when you log in.

We encourage you to review this Privacy Policy periodically. Your continued use of our platform following any amendments constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding privacy and how we handle your personal data, our team is ready to help. There are several ways to reach us:

• Live Chat: Available 24/7 directly within the platform — the fastest way to get a response.
• Email: Send your privacy inquiries to [email protected] and we will respond within 48 business hours.
• Help Center: Visit the FAQ us for answers to frequently asked questions about privacy and account security.